Use of Data Center and Customer Space
Subject to the above security and access requirements, the Data Center will be accessible 24 hours a day, 7 days a week, except in the event of an emergency. TWC shall use reasonable efforts to provide advance notice to Customer regarding material changes to, or suspension of, the hours of operation at the Data Center.
Any common space (such as kitchenettes, conference rooms, restrooms and work areas), if any, available in the Data Center shall be used solely in accordance with the policies and procedures of the applicable Data Center.
Customer shall maintain the Customer Space in an orderly and clean manner and in good repair and condition, satisfactory to TWC. Customer shall keep the Customer Space free of litter, cartons, packing materials or packaging and related items (collectively, “Waste Materials”). TWC does not provide, and is not responsible for providing, receptacles for Customer’s Waste Materials. Customer must remove all Waste Materials, and under no circumstances shall Customer leave Waste Materials in the Data Center (including the Customer Space). With the prior approval of the site operations manager, Customer may deposit certain Waste Materials in designated trash receptacles that may be available within the Data Center or outside of the building.
Customer shall insure that the Customer Space is in compliance with all Occupational Safety and Health Administration (OSHA) standards. Customer will be responsible for all damage that may be caused by failure to comply with OSHA standards within the Customer Space and under Customer’s control.
None of the Customer or any of its officers, employees, technicians, agents, representatives, subcontractors or visitors shall eat, drink or smoke within the Data Center, except in areas designated by TWC or the building management.
None of the Customer or any of its officers, employees, technicians, agents, representatives, subcontractors or visitors shall bring any weapons—including guns, knives or mace—alcohol or drugs within the Data Center or the building.
Unless specifically approved by the site operations manager and accompanied by the site operations manager, none of the Customer or any of its officers, employees, technicians, agents, representatives, subcontractors or visitors shall photograph or film any areas in the Data Center or the entrances to the Data Center. Customer and its officers, employees, technicians, agents, representatives, subcontractors and visitors shall behave in a courteous and professional manner at all times while in a Data Center.
None of the Customer or any of its officers, employees, technicians, agents, representatives, subcontractors or visitors shall touch, access, tamper or interfere with another customer’s space or Equipment without such customer’s written authorization, even if Customer owns Equipment within another TWC customer’s space.
None of the Customer or any of its officers, employees, technicians, agents, representatives, subcontractors or visitors shall loiter or solicit within the Data Center, shall do or permit anything to be done in, on or about the Data Center that might constitute a private or public nuisance or waste; or shall make any alterations, additions or improvements to the Customer Space without the prior written consent of TWC, which shall be in TWC’s sole discretion.
None of the Customer or any of its officers, employees, technicians, agents, representatives, subcontractors or visitors shall, or shall permit others to, (i) fail to maintain a suitable environment as specified by TWC, (ii) alter, tamper with, adjust or repair any Equipment or property of TWC or any other property (other than its own Equipment inside the Customer Space) located within the colocation facility or the building, (iii) abuse or fraudulently access the building or the colocation facility to obtain, or attempt to obtain, service by any means or device with intent to avoid payment, (iv) gain unauthorized access, alter or destroy any information of TWC or any other customer of TWC by any means or device, (v) use any Equipment in violation of the law or in aid of any unlawful act, (vi) use any Equipment in a manner that (x) interferes with the use of the telecommunications network operated by TWC, its other customers or its authorized users or (y) in the opinion of TWC, is not in accordance with its generally accepted standards of telecommunications access and use or (vii) attempt to do any of the foregoing or permit others to so attempt. Customer shall inform TWC technicians immediately of any unsafe facility conditions of which Customer is aware (e.g., loose ladder racks, slick floors or electrical issues).
Each cage and cabinet in TWC facilities is designed or partitioned to provide colocation for an individual customer. TWC does not allow more than one customer per cage or cabinet partition in any Data Center.
Customer agrees to safely configure, operate and maintain Equipment in the Customer Space, including by appropriate engineering and designing equipment systems in adherence to manufacturer specifications. Failure to comply with these safety measures can result in an order to remedy or shut down unsafe Equipment.
When and where available, and with the prior approval of the site operations manager, cubicle work stations may be utilized on a first-come, first-served basis and must be vacated and cleaned daily. Customer may not leave Equipment in the work area without a Customer technician present.
TWC maintains the confidentiality of Customer’s identity within the Data Center, including, without limitation, the location of Customer-Supplied Equipment. Customer may not post any signage in the TWC facilities, including Customer cages or cabinets. Customer may, at Customer’s sole discretion and with appropriate TWC advance written approval, have its name displayed on TWC standard customer signage within the Data Center.