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TWCBC Network Upgrade, Lower Costs are Perfect Prescription for Dallas-based Medical Staffing Company

A company that prides itself on providing high-touch customer care was receiving precious little of it from its former telecom provider.

According to Brian Kleinfall, IT director for Dallas-based Medical Contracting Services, Inc. (MCS), he tried for more than six months to re-negotiate service levels and pricing from the provider, one of the nation’s largest telecom companies.

He found it at Time Warner Cable Business Class (TWCBC), the commercial arm of Time Warner Cable. Due to a Texas network expansion project, TWCBC had just extended its wholly-owned, fiber-based, high-speed network into the North Central Expressway multitenant building where MCS is headquartered. As a result, Kleinfall got all of the services he wanted at a price that was 2/3 less than the previous provider had charged.

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