Business Phone Technology for Better Customer Service

April 2012


Today, customers expect service and support to be available 24/7, with near instantaneous response. Research shows that customers still prefer interacting by phone when it comes to accessing customer service. What business phone technologies can help your business more efficiently manage calls to ensure responsive and excellent customer service?

 

Auto Attendant

A technology known as "auto attendant" provides a business with a professional and consistent means of routing incoming calls to the right destinations within your company. Auto Attendant may be thought of as a virtual receptionist service and is particularly attractive to small businesses that may have limited staff. Auto Attendant automatically answers a call and provides options to route those calls. The caller is presented with a pre-recorded menu of options, which may include another phone line, a directory of employees or a voicemail box. In addition, Auto Attendant can be set to be active during any time or day you designate, such as after hours.

Auto Attendant is an additional feature that is available with Business Class Phone service. Plus, with our online Voice Manager tool, you can easily configure your Auto Attendant menus and the times you want it to be active. Talk to your Time Warner Cable Business Class Account Manager today to find out more information on how Business Class Phone and Auto Attendant can support your business needs.

Auto Attendant is an additional feature that is available with Business Class Phone service. Plus, with our online Voice Manager tool, you can easily configure your Auto Attendant menus and the times you want it to be active. Talk to your Time Warner Cable Business Class Account Manager today to find out more information on how Business Class Phone and Auto Attendant can support your business needs.

 

Voicemail to Email

You and your employees stay busy throughout the day managing various tasks and issues. It is possible that voicemails can go unchecked for several business hours, potentially leaving important customer service and support issues unattended.

A beneficial phone feature is the ability to convert voicemails to email messages as soon as they are received, ensuring that important voicemail messages are never missed. Some versions of this phone technology also add an audio attachment to the email so that you or your employees can hear the caller's message via computer or a smartphone if you are away from the office. The voicemail-to-email phone technology allows you to react more quickly to important customer messages.

Plus, with Business Class Phone and voicemail service from Time Warner Cable Business Class, you can easily control voicemail settings and other business phone features with our easy-to-use, free online Voice Manager tool.

 

Remote Call Forwarding

Today's business environment is more mobile than ever, and for those situations where you or your employees are away from the office, you may need a solution to redirect incoming calls.

"Remote call forwarding" allows a business to route incoming calls to any designated number, including a cellphone. This technology ensures that you or your employees will be accessible, providing excellent response especially when you are out of the office.

An additional feature of remote call forwarding that is available with Business Class Phone service is the capability to update routing instructions at any time. Through our online Voice Manager tool, you have the added benefit of total control and flexibility over your business phone service.

 

Features to give your business a competitive edge

Auto Attendant, Voicemail to Email and Remote Call Forwarding are just three business phone technologies that allow your business to be more accessible and responsive to incoming customer calls, providing a significant competitive advantage in today's marketplace.

With Business Class Phone service, you also receive many free business features such as call rollover (hunting) and online Voice Manager to support your call management needs.

To see how Time Warner Cable Business Class can help support your business with advanced phone solutions, call your Time Warner Cable Business Class Account Manager today or visit us at twcbc.com to learn more.