Without Cutting Into B&B’s Internet Bandwidth, SIP Trunk Service Cuts Phone Costs and Adds Features
"[With SIP], we kept all the big-business features. Just because we scaled down the phone system didn’t mean we scaled down the features—and actually, we gained some features. That’s incredible."
– Oliver Ackermann, IT Engineer, B&B Electric Company, Inc.
An electrical contractor since 1957, B&B Electric recently restructured to focus on a small niche market for utility and power line work. With 90% of sales and service calls now taking place via cell phones, volume on the PRI circuit dropped dramatically.
SIP Trunking Service—a scalable and cost-effective alternative
B&B considered the less expensive VoIP services suggested by smaller telecom vendors, but TWCBC offered SIP Trunking Service—a solution that cut costs without cutting features or sacrificing B&B’s 35 x 5 Internet bandwidth. Today, B&B’s SIP Trunk Service uses dedicated bandwidth on TWCBC’s fiber-rich IP network so voice traffic no longer competes with its data service. B&B was able to maintain existing DIDs and add features like individual faxing, alternate routing, and trunk overflow all under a competitive Service Level Agreement—and all at dramatic savings.
Can insights from B&B’s partnership with TWCBC enhance your own success?
B&B Electric is a TWCBC customer since 2008.
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