Network Upgrade Earns High Marks from Leading Independent School
June, 2012 | Los Angeles, CA
Marlborough School, from its pristine campus in the Hancock Park neighborhood of Los Angeles, has been one of the nation’s most prestigious schools for middle and high school girls for nearly 125 years.
Central to its well-earned reputation are Core Values of Community, Confidence, Honor and Excellence. The latter is particularly significant for Director of Academic and Administrative Technology Stuart Posin and his focus on delivering essential technology infrastructure and capabilities.
“Everything we do is expected to be top notch as we strive to provide a superior education for our students,” explains Posin, in his third year at 530-student Marlborough, where 100 percent of graduates are accepted to college.
From its recently-constructed Academic Resource Center to its participation in the collaborative, nationwide Online School for Girls, Marlborough is online all the time, thanks to 400 computers, fully-networked classrooms and multimedia functionality via interactive whiteboards.
However, Posin became frustrated by the reliability and quality of Marlborough’s telecommunications provider, whose two bonded T-1 lines suffered frequent Internet and telephone outages that its customer service team was slow to correct. “They couldn’t provide the speeds we wanted or the level of service we expected,” adds Posin. “They just didn’t meet our definition of excellence.”
Posin thoroughly researched other telecommunications providers in the Los Angeles area. He chose to convert his wired data and telephone services to Time Warner Cable Business Class (TWCBC), which had recently invested $120 million to upgrade its wholly owned, fiber-based, broadband communications network in California.
He noticed a significant difference in data speeds and network uptime upon converting to TWCBC and its Dedicated Internet Access (DIA) and Business Class Phone PRI services. Data in particular was been well-served, as the company’s wired connection increased from the previous provider’s plodding 3 Mbps to TWCBC’s speedy up to 10 Mbps throughput.
"The Time Warner Cable service is fast and reliable and their level of commitment to us is impressive,” he notes. “Our uptime has been 99.99 percent plus so far and that wasn’t the case with our previous provider."
DIA is designed for an organization, like Marlborough, using technology requiring high availability and low latency, such as servers or video conferencing. Similarly, Business Class PRI (Primary Rate Interface) is a fiber based, scalable voice solution allowing the school to leverage the TWCBC network without having to invest in new equipment or switch to new telephone numbers.
The TWCBC network gives students and faculty high quality access to numerous technology applications and services housed on the school’s learning management system. For instance, besides participation in the Online School for Girls consortium, Marlborough students also have the capability of participating in Skype video chats, online collaborations and virtual assignments from anywhere on or off campus.
Also, the technology enables Marlborough to more effectively implement a “flipped classroom” environment, an innovative approach to learning which gives students increased control of their pathway to learning. Posin is satisfied that TWCBC’s high-speed network, stellar services and attentiveness to customer care are enabling him to maximize the value of Marlborough’s technology investment.
“Student-centered learning is a key to our success and working with TWCBC gives us many of the technology tools to help make that happen,” adds Posin.
For more information about Time Warner Cable Business Class products and solutions, connect with a local Account Executive. Call 1-855-872-7156.