Delivering Personalized Service: Time Warner Cable Business Class Keeps PrintWorks Connected
Customer Since 2012
Whether it’s the refined quality of her print products or the “can-do” spirit of her all-female staff, Joanna Puritz has high standards for every facet of her printing and design business. Seeking to offer superior print options, Puritz began PrintWorks in Wilmington, North Carolina. PrintWorks serves clientele both locally and across the country. Just as she demands excellence from her printing business, Puritz expects the same level of quality from her telecommunications provider. After being dissatisfied with her last service provider, Puritz turned to Time Warner Cable Business Class in 2012 for reliable communications solutions.“Reliability is so important because we are a very personalized business” Puritz said.“The reliability is so impressive with Time Warner Cable Business Class.”
PrintWorks relies on Business Internet and Business Phone solutions from Time Warner Cable Business Class to help power its daily operations so that they can focus on providing the level of personalized customer service they are known for. Reliable, high-speed Internet empowers PrintWorks to manage the large files they receive and send daily, such as logos, artwork and other high-resolution images. With revisions and client approvals on most projects, PrintWorks needs a communications provider as fast-moving and flexible as they are. Dependable phone service is also vital as the PrintWorks staff stays in touch with clients through every step of the design and print process – from initial price quote to final delivery.
The partnership with Time Warner Cable Business Class has been easy, Puritz said, from the initial installation process when they switched to the proactive phone calls from her account representative to ensure services are running smoothly.“They installed all the equipment in a most professional manner,” Puritz said. “It was so fast. We were not down, and they stayed until everything was up and running.”Puritz also notes the peace of mind she has in knowing technical support is just a phone call away – though she has never needed to use it.“Time Warner Cable Business Class has made me more productive because it is reliable,”said Puritz. “Faster Internet connection changed our ability to serve our clients.”
For more information about Time Warner Cable Business Class products and solutions, connect with a local Account Executive. Call 1-855-872-7156.