Rocky River Springs Fish House Adds Reliable Connectivity to the Menu with Time Warner Cable Business Class

Customer Since 2013

Background

Stan Efird was in the 5th grade when his parents and grandparents opened Rocky River Springs Fish House in 1968. Throughout the years, the restaurant has become an Aquadale, North Carolina, destination with a loyal following. Today, Efird is co-owner of the business, with family members still making up some two-thirds of the staff. In addition to their secret recipes for hushpuppies, coleslaw and sweet tea, Efird says the other key to the restaurant’s success is treating every person who walks through the door like family, whether they are staff, a regular or a first-time customer. Since 2013, Time Warner Cable Business Class has provided Efird’s restaurant the solutions his business needs to continue the Rocky River Springs Fish House tradition: serving up delicious food while making his customers feel at home.

 

Solutions

Rocky River Springs Fish House depends on Time Warner Cable Business Class for Business Phone, Business Internet, WiFi solutions and Television services. Reliable phone service keeps the business connected to customers and vendors, while television keeps staff up to date on the latest sports scores, current events and more. High-speed Internet facilitates daily business operations, and aTWC WiFi® Hotspot gives customers the freedom to work – or play – on their mobile devices while they wait for their food. Business Internet from Time Warner Cable Business Class enables the restaurant to provide customers with an essential service: processing credit card payments quickly and reliably.“When we weren’t able to process credit card transactions, customers had to drive nearly 10 milesto an ATM and come back to pay us with cash,” Efird explains. “Since the switch to Time Warner Cable Business Class, we’re able to process our credit card transactions very efficiently.”

 

Results

Efird says his experience with Time Warner Cable Business Class has been smooth from DayOne. Bundling all their services was not only simple, but cost effective, too – it saved the business enough money to upgrade to cable television in the kitchen. Since Rocky River Springs Fish House added reliable connectivity to their menu of offerings, Efird says the restaurant has attracted many new customers.“Who would have ever thought that tablets, fish and hushpuppies would all go together?” Efird mused.“But here in Aquadale, North Carolina, they do – thanks to Time Warner Cable Business Class.”With the reliability of solutions from Time Warner Cable Business Class, Efird says he is able to worry less about his communications services and spend more time carrying on the family legacy.“We have been in business for 46 years. I did take on the responsibility to try to keep that tradition alive,” Efird says. “As we move forward, the services provided by Time Warner Cable Business Class will certainly be a part of what keeps us in business for many years to come.”

 

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For more information about Time Warner Cable Business Class products and solutions, connect with a local Account Executive. Call 1-855-872-7156.