A Small Business Guide to Enabling Customer Advocacy

August 2015


Customer advocacy can be a very powerful tool in your small business marketing strategy. Your customers may already be your biggest advocates without you even knowing it. Why not harness their enthusiasm and brand loyalty to help expand your brand’s reach and gain the trust of your fans and followers. Think of customer advocacy as word-of-mouth marketing in the Internet and digital age.

Our toolkit will help answer key questions such as:

  1. What does customer advocacy look like today?
  2. How do I inspire advocates?
  3. Where do I get started?

Did you know that 92% of people trust recommendations from people they know? Or did you know that customers referred to by other customers have a 37% higher retention rate? This is why incorporating customer advocacy into your small business marketing strategy is so important.

Fill out the form below to obtain a copy of our toolkit: A Small Business Guide to Enabling Customer Advocacy

Complete the form below to access the eBook

Please check the form for errors.



For more information about Time Warner Cable Business Class products and solutions, connect with a local Account Executive. Call 1-855-872-7156.