Managed Services for Your IT Strategy

5 Reasons You Should Consider Managed Services in Your IT Strategy

May 2016

Defining and implementing the global IT strategy for your organization typically involves supporting the company’s ever-growing performance goals with a stationary—or even declining—budget. But how can IT managers meet the performance, security and operational expectations while trying to maintain costs? Many budget experts would suggest sticking to a predictable cost model, like Managed Services.

This article is the first part in a series on Managed Services. Today, we will look at five reasons why you should consider Managed Services as an integral part of your IT strategy.

  1. Predictable Cost Structure: Typical cost components for the IT department include but are not limited to equipment, personnel and training to keep up with industry standards. With Managed Services, all such costs would fall into a single predictable monthly charge. As your organization expands and IT needs evolve, this monthly cost could be scaled to meet the demands and even address out-of-scope work.

  2. Better Risk Management: In sum, this attribute reflects what the insurance industry has successfully preached for years. You are buying peace of mind. Coverage could include:

    • Pick and Choose: Coverage for the LAN, WAN, proprietary systems, user management, monitoring and alarms, or any combination thereof.

    • Extended Support Models: Integrators typically provide various levels of support (24X7, 8X5, on-incident, custom) that cater to various business requirements.

    • Proper Documentation and Contingency Plans: Integrators have contractual obligation to maintain proper documentation, which helps mitigate sudden loss of critical IT personnel. Investment in hiring and ramping up a replacement engineer can and will quickly stack up.

    • Standards and Regulations: Transferring incident response and other certification requirements to a better-suited entity. HIPAA for Healthcare, and PCI-DSS for Financial institutions are just the tip of the iceberg.

  3. A Shift in Focus to Your Core Business: It is hard enough to build and grow a business. Building and maintaining the fundamental IT infrastructure is a daunting task that requires skills. Some of the biggest IT companies actually outsource their IT to a third party to keep their focus on revenue-generating initiatives.

  4. Future-proof Strategy: Tomorrow has its array of technical, security and operational challenges. It helps to rely on the experts to keep your infrastructure on point with the latest developments as your organization adapts and morphs in the face of market demands. Moving from a basic router to a firewall would typically require more advanced security skills, but Managed Services providers typically staff for both, as this is a normal transition in network security.

  5. Better Value: When all is said and done, value is the ultimate outcome that weighs your investment against outcomes.

Managed Services models have evolved over time, and many integrators and providers have perfected its delivery—almost down to a science. Low monthly costs, efficient operations, highly qualified skill sets, more stringent service level agreements (SLAs), attractive service level objectives (SLOs), and the list of benefits goes on.

For most businesses, IT is the underlining business engine. From hardware to software and the skills required to maintain them, a company could invest serious capital in building the in-house operations. However, given the maturity of the outsourcing models and the shift to the virtualization and cloud, the onsite IT staff may be limited to the rare exceptions where operational sensitivity justifies it. However, if you are looking to make your IT cost more predictable in the midst of unpredictable requirements, consider shifting the burden to the willing experts.

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Eyabane Patasse

Eyabane Patasse

Director, Internet & Managed Services Product Development
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