Time Warner Cable Business Class E-rate Eligible Services*
*Eligibility of products and services for E-rate funding is determined by the Schools and Libraries Division (SLD) of the Universal Service Administrative Company (USAC) and/or the Federal Communications Commission (FCC).
**The E-rate program reduced its funding for voice service in FY2015, and will continue phasing out funding for voice services until it is eliminated entirely by FY2019.
Frequently Asked Questions
To be eligible for discounts from the Schools and Libraries Division (SLD), you must meet the statutory definitions for a school or a library. If you are not sure of your eligibility status, please contact your higher-level administrative agency (state department of education, state library or other organization) for assistance. More information on eligibility requirements can be found here.
The California Teleconnect Fund (CTF) provides discounts on select telecommunications services to qualifying California schools, libraries, hospitals, community colleges and other nonprofits. Your E-rate discount can work in conjunction with a CTF discount. To learn more about eligibility and the application process for CTF, please visit the California Public Utilities Commission (CPUC) website.
Once your organization is approved by the California Public Utilities Commission (CPUC), you are required to notify your service provider before discounts can be applied to your bill. (You will receive your approval notification about CTF funding via email.) You can notify TWCBC by following the steps below:
Complete the TWCBC Fund Discount Request spreadsheet:
Email the spreadsheet and forward a copy of the CPUC approval email to DL-HRN-ERATE-TWC-CORP@twcable.com.
If applicable, E-rate discounts are applied first. CTF discounts are applied to the remaining undiscounted portion (after E-rate discounts) of the eligible service charges.
All of the forms, deadlines and supporting documentation are discussed in detail on the Universal Service Administrative Company (USAC) website. You can get specific information on how to complete individual forms by reviewing form user guides and by watching video tutorials. In addition, the reference area of the website contains information on deadlines, sample letters, frequently asked questions and other useful documents. The Client Service Bureau is also available to answer questions by telephone, at 888-203-8100, during normal business hours. USAC has provided a detailed chart with links to forms and their descriptions here. In addition, you can view a helpful flowchart about the E-rate application process here.
Once the USAC issues your funding commitment decision letter (FCDL) and you have submitted Form 486,* you will choose your preferred invoicing method: BEAR or SPI, outlined below.
BEAR – You pay for service charges in full and receive the E-rate reimbursement directly from USAC.
SPI – TWCBC provides applicable E-rate discounts on your invoices, and you pay the remaining balance on the nondiscounted portion.
* You will file Form 486 after your service starts or your product is delivered. On the form, you will identify the start date for services after the USAC has issued the FCDL. You must also certify that you are compliant with the Children’s Internet Protection Act (CIPA) and the Technological Plan Certification Form (TPCF). This form must be filed before funds can be disbursed. Services do not begin until July 1. Complete Form 486.
The Children’s Internet Protection Act (CIPA) requires e-safety education in all schools receiving a reimbursement for communication services through the E-rate program. We understand the importance of compliance with CIPA as well as the burden it places on schools, school districts and teachers. We offer you the convenience of partnering with one provider to help you access secure services and become CIPA-compliant. Learn more about TWCBC’s i-SAFE Affinity Program for digital e-safety curriculum and how much you can save on communications services.
Complete the TWCBC SPI-CTF Fund Discount Request spreadsheet below, and email it to our E-rate/CTF invoicing organization at DL-HRN-ERATE-TWC-CORP@twcable.com.
You will receive a case number for tracking purposes and will be contacted by our invoicing organization within one week.
Discounts will be applied retroactively, backdated to your July invoice, and will be reflected in the following invoice.
Per FCC order 97-157, you are required to pay the undiscounted portion (charges after E-rate discounts) to your service provider in order to qualify for the SPI method.
Applicants will file BEAR Forms online for all funding years without the requirement for service provider review and approval. Before applicants can be reimbursed by filing an FCC Form 472 (Billed Entity Applicant Reimbursement Form), the following must occur:
The applicant has certified – and USAC has successfully processed – an FCC Form 486
- The applicant has certified – and USAC has successfully processed – an FCC Form 498; for USAC to process direct payments, USAC must have on file an approved FCC Form 498 certified by the billed entity
The applicant must have a Personal Identification Number (PIN)
USAC will pay applicants directly for all funding years; the billed entity must still file an FCC Form 472 (Billed Entity Applicant Reimbursement Form) for USAC to process payments
Service providers will no longer approve BEAR Forms
BEAR Forms will no longer be filed on paper
Time Warner Cable SPIN number is 143048275
For more information, please refer to the USAC Schools and Libraries Program News Brief dated May 20, 2016.
To learn more, please visit the USAC Schools and Libraries Division (SLD) resources listed below.
We are happy to assist you in obtaining your eligible E-rate program discounts, and in transforming your schools and libraries into secure, rich digital learning environments.