Healthcare Connect Fund: Healthcare Providers get 65% off Broadband Services


Learn How Your Healthcare Facility Can Benefit from USAC’s Healthcare Connect Fund Program

The Universal Service Administrative Company (USAC) Healthcare Connect Fund provides funding to eligible healthcare providers (HCPs) to obtain broadband networks that serve rural and underserved communities.* Time Warner Cable Business Class offers a suite of eligible broadband services—and a team of dedicated Healthcare Connect Fund specialists—to help you navigate the program and support your goals to expand and improve the quality of healthcare for rural and underserved communities.

*Funding is provided to individual health care providers (HCPs) and consortia, which can include non-rural HCPs (if the consortium has a majority of rural sites).

What Is the Healthcare Connect Fund?

The Healthcare Connect Fund expands HCP access to broadband services and encourages the creation of state and regional broadband healthcare networks. These networks can be used for a variety of purposes—from transmitting electronic health records (EHRs), sending X-rays, MRIs, and CAT scans to a distant hospital—to videoconferencing for telemedicine or training. The program is administered by the Rural Healthcare Division of USAC.

How We Can Help

Time Warner Cable Business Class not only provides broadband services that are eligible for Healthcare Connect Fund discounts, we also have a team of more than 100 experienced professionals who can help you access information to qualify for the Healthcare Connect Fund program. We are ready to assist you in achieving your goals, whether you want to reduce communications costs, upgrade to more advanced solutions, or install new-and-improved technology.

Our team stays up to date on the latest USAC administrative rules and procedure, and can help you navigate the Healthcare Connect Fund application process to transition your healthcare facility to an integrated community healthcare network. For assistance, contact a local, dedicated Time Warner Cable Business Class Healthcare representative.

Rural Healthcare Connect Fund | Rural Health Services

Time Warner Cable Business LLC is authorized by the Federal Communications Commission (FCC) to provide broadband services under the Rural Healthcare Program. The company’s Service Provider Identification Number (SPIN) is 143048275.


Time Warner Cable Business Class Healthcare Connect Fund Eligible Services*




Network Services

*Eligibility of products and services for Healthcare Connect Fund discounts is determined by the FCC and administered by the Rural Healthcare Division of USAC.



Frequently Asked Questions

To be eligible for Healthcare Connect Fund discounts, you must qualify as be one of the types of healthcare providers listed below:

  • Post-secondary educational institutions offering healthcare instruction, such as teaching hospitals and medical schools
  • Community health centers or health centers providing healthcare to migrants
  • Local health departments or agencies
  • Community mental health centers
  • Not-for-profit hospitals
  • Rural health clinics
  • Consortia of HCPs consisting of one or more of the above entities
  • Dedicated emergency departments of rural for-profit hospitals


More information on eligibility requirements can be found here.

Eligible broadband services are discounted 65 percent, which are applied to your monthly broadband services bill. A list of eligible services can be found here.

All of the forms, deadlines and supporting documentation are discussed in detail on the USAC website. You can get specific information on how to complete individual forms by reviewing form user guides and watching video tutorials. In addition, the reference area of the website contains information on deadlines, sample letters, and other useful documents. The USAC Client Service Bureau is also available to answer questions by telephone, at 800-453-1546, during normal business hours. USAC has provided a detailed chart with links to forms and their descriptions here. In addition, you can view a helpful Frequently Asked Questions (FAQ) Index here.

Once USAC approves your Form 462 (Funding Request Form) and issues your funding commitment letter (FCL), then you must submit Form 463 (Invoice and Request for Disbursement Form). Time Warner Cable Business Class will retrieve your Form 463 from USAC’s “My Portal,” and issue a disbursement credit to your account. If you need assistance with the Form 463 submission, please contact

To learn more, please visit the USAC Healthcare Connect Fund Program resources listed below.


We are happy to assist you in obtaining your eligible Healthcare Connect Fund discounts, and in transforming your healthcare facility into an integrated and enhanced community healthcare network. 



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