At ABC Pediatrics in McKinney, Texas, owner Dr. Suzanne Davis’ top priority is quality patient care. Davis and her team of doctors and nurses see 50 to 100 patients at the practice each day, in addition to the dozens of other patients they check in with by phone.
“We take care of people, and we really care about our patients. I like to see them happy,” says Davis. “We give them the best service they can have.”
To ensure her patients were getting the best care, Davis realized she needed the right technology to keep pace with their transition to electronic medical records at an affordable cost.
"We were not very pleased with our other provider in that they were actually quite expensive. So we switched to Time Warner Cable Business Class. We had faster service for less money, which is amazing," says Davis.
The days of paper files and patient records are long gone, says Davis, who depends on 50 Mbps Business Internet to access electronic medical records and patient files. ABC Pediatrics also offers patients extra convenience by sending their prescriptions directly to pharmacies online.
“We don’t need to spend lots of time on the Internet when we’re taking care of a patient. It has allowed us to take care of patients more efficiently and more effectively – that is a big deal,” says Davis.
Business Phone service is also a priority at ABC Pediatrics. Davis and her staff use eight phone lines to connect with patients, healthcare professionals and insurers, and rely on call forwarding and voicemail to stay connected.
"We have to talk to patients. We may have to call a hospital. We may have to call an ambulance. We need to have reliable phone service," says Davis
Their high-speed Internet has never gone down, says Davis, which allows them to best care for their patients and stay competitive with other pediatric practices. In addition to reliability, Time Warner Cable Business Class offers ABC Pediatrics fast Internet speeds that are easily scalable to fit this growing practice.
We need the dependability. We need the reliability. We need the speed.
– Dr. Suzanne Davis, ABC Pediatrics
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