This electric bike shop depends on Business Internet and Phone service to customize orders and process credit cards.

Beth Black and Brian Ballard | Pedego Electric Bikes Greater Long Beach | Customer Since 2012


 

This electric bike shop depends on Business Internet and Phone service to customize orders and process credit cards.

Beth Black and Brian Ballard | Pedego Electric Bikes Greater Long Beach | Customer Since 2012

When Brian Ballard and Beth Black opened their electric bike shop, their mission was simple: to share the joy of riding with as many people as they could.

Unwilling to be held back by the demands of traditional cycling to his health, Ballard discovered Pedego electric bikes enabled him to more safely enjoy his hobby of biking. With a desire to make biking accessible to as many in the community as possible, the pair opened Pedego Electric Bikes of Greater Long Beach in Seal Beach, Calif.

Pedego Electric Bike Shop | Bike Shops

Pedego Electric Bike Shop | Bike Shops

“We have people in their twenties and people all the way up to 82 years old. We have people that haven’t biked in a long time who’ve been afraid to get back on a bicycle,” says Ballard. “These bicycles get people on bikes to have fun again…they feel like a kid again.”

The shop has already gained a large following with its central location to two counties and some of the most bike-friendly cities in the country. Since opening in 2013, Pedego has relied on solutions from Time Warner Cable Business Class to help grow their small business and expand their presence in the community.

Pedego depends on Business Internet to get the word out about electric biking. Ballard and Black can easily upload large video files to their website, help customers create their custom bike design on tablets in the store or post on social media – all from the shop at any time.

Black says one of the benefits of the 10Mbps Internet service is that it allows them to multitask. "Someone might be working with the clerk to go through the cash register and another one wants to see pictures of the bike and another wants to see video,” says Black. “High-speed Internet allows us to be more efficient because fun doesn’t wait in line.”

Ballard and Black rely on unlimited nationwide calling on their Business Phone service to connect with vendors and customers throughout the country. When they needed a second phone line for secure authorization of security deposits from rental customers, the installation was quick and seamless, says Ballard.

Prompt and courteous customer service is only one of the many reasons Ballard and Black said they recommend Time Warner Cable Business Class to other small businesses. The pair said their Business Class services were “monumental” in helping Pedego Electric Bikes of Greater Long Beach get started, and in continuing to expand their presence in Southern California and beyond.

“Services like Time Warner Cable Business Class would be easy to take for granted. In today’s business, we rely on that without thinking,” says Ballard. “If that wasn’t there, we would not be able to operate the way we do today.”

High-speed Internet allows us to be more efficient because fun doesn’t wait in line.
— Beth Black, Pedego Electric Bikes of Greater Long Beach, Calif.

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