Processing credit cards, handling takeout orders and a TWC WiFi® Hotspot help this restaurant better serve its customers.

Stan Efird | Rocky River Springs Fish House | Customer Since 2013


 

Processing credit cards, handling takeout orders and a TWC WiFi® Hotspot help this restaurant better serve its customers.

Stan Efird | Rocky River Springs Fish House | Customer Since 2013

Stan Efird is co-owner of the restaurant that opened in 1968, with family members still making up about two-thirds of the staff. In addition to their secret recipes for hushpuppies, coleslaw and sweet tea, Efird says the other key to the restaurant’s success is treating every person who walks through the door like family, whether they are staff, a regular or a first-time customer.

Seafood Restaurant & Fish House Store | Rocky River Springs

Seafood Restaurant & Fish House Store | Rocky River Springs

When the restaurant switched communication providers in 2013, they had a clear goal: “We wanted to make sure that we could attend to the needs of our customers,” says co-owner Stan Efird. Their high-speed Internet connection helps facilitate an essential service: processing credit card payments quickly and reliably, and a TWC WiFi® Hotspot gives customers the freedom to work – or play – on their mobile devices while they wait for their food. Reliable phone service offers the flexibility to handle take-out orders, and the staff can stay current through television service in the kitchen. Efird says now he can worry less about his communications services and spend more time carrying on the family legacy.

I was looking for a better solution. When I looked at Time Warner Cable Business Class they provided me exactly what I wanted. – Stan Efird, Rocky River Springs Fish House, Aquadale, NC

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