Why was my first bill different than what I expected?


Your first Spectrum Business statement may be higher than your original quote for a number of reasons. The most common reasons are installation fees and pro-rated charges. Both of these fees will not show under the summary section on page one, but will show under the service details section on page three. Pro-rated fees include charges for the time period between when services were installed and the beginning of your first billing cycle. After the first month, both the installation fees and pro-rated fees will not be included on your statement.

Also, your first bill may include charges for a partial month of service. Finally, taxes are added in accordance with federal, state and local requirements.

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