Click on the Device Status icon on the TWC Business App Home screen and tap Check Equipment Status button. The app will update with a report on all of your equipment.
Once you have the report on your equipment, you can use the TWC Business App to further troubleshoot your system.
Important Notice: Effective 12/13/2016, the TWC Business App will be discontinued. Starting now, you can login to My Account from ANY device to pay your bill, manage your account, equipment, appointments and much more.