How do I retrieve my email Master Account username?

Important Note: The instructions listed below are intended for TWC Business Class customers who were issued Residential '' Road Runner domain e-mail accounts only. For all other TWC Business Class email customers, please refer to the E-mail & DNS Administrative User Guide for steps on how to use the DNS and E-mail Administrative Interface tool.

The Username Retrieval Tool enables you to retrieve your master account username via a web interface.

Note: The Username Retrieval Tool will launch in a pop-up window. If you have a pop-up blocker turned on, you may need to adjust your browser settings to allow pop-ups.

To retrieve your master account username:

  1. Visit the Username Retrieval Tool page.

  2. Enter your 10-digit phone number in the field provided.

  3. Answer the Security Verification Question in the field provided.

Note: Be sure to use the same Upper/Lower case characters you used when setting the security question. An exact match is required.

  1. Your TWC master account email address will display.

  2. If you need to create a new password for this account, click on the Create Password button.
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