What should I do if I lose my Email password?

Important Note: The instructions listed below are intended for Spectrum Business customers who were issued Residential '.rr.com' Road Runner domain e-mail accounts only. For all other Spectrum Business email customers, please refer to the E-mail & DNS Administrative User Guide for steps on how to use the DNS and E-mail Administrative Interface tool.

If you have forgotten or lost your password. visit our Password Reset Tool and follow the on screen directions. You will also be required to set up a security question/answer. Make sure the password is easy to remember, but difficult for anyone to obtain. If you lose your password again, the answer to the security question will be needed to reset the password. If you are not able to get your password through this process, please Contact Us. We cannot give out passwords via email.

Spectrum Password Guidelines

  • Must be between 8 and 20 characters long
  • Must include at least one uppercase letter, one lowercase letter and one number
  • Must include at least one special character (symbols, punctuation marks, etc.)
  • Must not be the same as any of your previously used passwords
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