Spectrum Business Storm Center Outage Info
The following information will help minimize the inconvenience and danger of severe weather and provide updated information regarding service restoration in the event of severe weather or other emergency situation. You can also visit the National Weather Service and FEMA for additional storm updates in your area.
To find out if there is a known service disruption in your area, contact us.
If your power is out, first call your power company or visit their website. Even if you have power at your business, these outages affect our network and delay restoration of Spectrum services. If you’ve determined that there are no Spectrum or power outages in your area, you can troubleshoot your Spectrum services.
If you’ve determined that there are no Spectrum or power outages in your area, you can troubleshoot your Spectrum services.
Please be aware as a result of hurricanes or other severe weather events, there may be significant commercial power outages in your area which impact your Spectrum Video, Internet and Phone services. Even if you have power at your business, these outages may be affecting our network and delaying restoration of services.
At Spectrum, employee safety is our top priority. As the storm clears and it is deemed safe for our technicians to return to normal operations, damage will be assessed and repairs will be made as quickly as possible.
Your Spectrum Business Voice modem must be plugged into an electrical wall outlet to operate. Your Voice service (including access to 911 services) will be unavailable during a power outage if you don't have a battery backup, and may also be unavailable in the event of a network outage. Learn more about Battery Backups.
Verify that your electricity is working. Electricity is required to receive Spectrum services. If you’ve determined that there are no Spectrum or power outages in your area, you can troubleshoot your Spectrum services.
Your outage might not necessarily be caused by storm damage problems on your street, or even a street near your business. Even if you don’t see our crews or vehicles working near your business, we’re working with local power companies to have your services restored as quickly as possible.
During emergency situations, we often send out a special crew to find out exactly where the problem is, what kind of work needs to be performed and, most importantly, to make sure the area is safe. We then coordinate with local power companies to make sure the right crew is sent out to do the necessary repair work. Also, the source of the problem may not be near your business.
During a severe storm, downed power lines, blocked roads, unplowed or flooded streets, downed trees or other dangerous situations may slow our response time or impede our ability to repair your services. Additionally, conditions throughout our system may cause delays. For example, several small, scattered outages are more time consuming to repair because they require more frequent stops to reconnect lines to individual businesses and homes.
We implement a disaster-recovery plan of operations that places the efforts of the entire company behind service restoration 24-hours a day. We make every effort to restore service to the maximum number of customers in the shortest possible time. The initial focus in a widespread outage is public safety and other critical facilities such as hospitals and nursing homes.
If you experience a service interruption please:
- Stay clear of all fallen tree limbs and electrical wires as well as anything they are touching, such as puddles and metal fences. Assume all downed wires are "live" and stay away. Call your local power company and local emergency personnel.
- Persons dependent on electrically powered life support systems should have a prearranged plan concerning power outage situations.
- Prepare a list of emergency phone numbers and have it readily available.
- Disconnect appliances that will go on automatically when the power is restored. These include refrigerators, stoves, furnaces and water heaters.
- It is always wise to unplug computers and sensitive electronic devices including those connected to surge protectors during a storm that downs power lines.
- Turn off appliances such as washers, dryers, computers and TV's. Once power is restored, turn appliances back on one at a time to avoid a power surge.
- If using candles or matches, be extremely careful and never leave open flames unattended.
- Food in your refrigerator will keep for 6 to 9 hours and food in your freezer will keep between 36 and 48 hours. It will help to minimize the number of times the door is opened.
After severe weather has passed, take the following steps and precautions:
- Stay clear of all fallen tree limbs and electrical wires as well as anything they are touching, such as puddles and metal fences.
- If a power line has fallen on the car you're in, remain in the car until help arrives. Don't attempt to pull away. Call 911 for help.
- Notify local fire, police, and electric utility officials about downed power lines.
- Do not enter damaged buildings with flame lanterns, candles or lit cigarettes because there may be gas leaks.
- If possible, stay off the road. If you have to drive, watch out for trees and wires in the roadway. Do not drive across a downed power line. Treat all nonworking traffic lights as stop signs and proceed cautiously at intersections.
- Try to keep people and traffic away from downed power lines until officials arrive.